Frequently Asked Questions

Where Can Find My Tracking: If you haven't received your tracking number via email, please contact us at


Where Can I Track My Package: To receive prompt updates and confirm your shipment Location Click Here and input your tracking number


My Order Says Delivery unsuccessful: Please Contact Us At to reship your order if necessary


My Tracking Number Is saying Not Found: This message indicates that your package's shipping status hasn't been scanned yet. Don't worry—this is normal. Although it's shipped, tracking details may take 4-7 business days to reflect the current status. Your package is en route.


Never Got My Order: If your order hasn't arrived within a month, it may be lost. Please contact us, and we'll reship your package free of charge


Size and Fit: For a snug fit, consider ordering one size larger than your usual. For player versions, we recommend selecting two sizes up to ensure optimal fit.


My Tracking has not updated for a while: If your order status has not been updated for more than 7 days, please contact us so we can arrange to reship your order.


I Did Not Receive A Confirmation Email: Please check your spam folder if you cannot find the confirmation email. If it's not there, there might be an error in the email address provided. Contact us, and we'll gladly correct it for you.


Where Is My refund: If you've discussed a refund with us and haven't received it within 5 days, please get in touch with us for assistance


Damaged Order: If your item arrives damaged, please contact us with images of the damage, and we will reship a replacement for you at no additional cost.